Privacy Policy
Updated as of July 10th, 2024
We are committed to the care and improvement of human life. Part of that commitment includes protecting your Personal Information (defined below). We maintain information confidentiality and comply with applicable regulatory requirements.
This privacy policy ("Privacy Policy") covers our online privacy practices with respect to use and/or disclosure of information we may collect from you when you access or use our website ("Website"), Portal (as defined below), and any other websites or applications we may provide that link to this Privacy Policy (collectively, our "Services").
By submitting the Contact Us form or Patient Consent form, you agree to receive an SMS, email or a phone call from our JSR Health Medical office.
You consent to (JSR Health) using your personal information, including SMS and phone number and email consent, provided via this form to contact you regarding your inquiry or service request. You understand that your information will only be used for this purpose and will not be shared with third parties.
SMS opt-in phone numbers will not be shared with third parties.
Information not covered by this Privacy Policy
The Services are provided by the Website owner identified on the Website homepage ("we," "us," or "our"). This Privacy Policy does not apply to information collected through other means, such as by telephone or in person or by other third parties that are not part of our Services. Please review our privacy practices, email our privacy team or write to us at the address below if you have any questions.
JSR Health PLLC
Attention: Privacy Requests
21216 NW Freeway Suite 230, Cypress, Tx 77429
This Privacy Policy does not apply to information that would be considered “Protected Health Information” under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”). JSR Health PLLC’s use and disclosure of Protected Health Information is set forth in the JSR Health PLLC Notice of Privacy Practices, which can be accessed at the bottom of the facility website.
Information Collected through the Website
Our website may include pages that permit you the opportunity to provide us with Personal Information about yourself. As used in this Privacy Policy, "Personal Information" means any information that may be used, either alone or in combination with other information, to personally identify an individual as defined by applicable state laws as noted below. We collect certain information, including Personal Information, from and about our Website users in three ways:
Directly from you;
Directly from our web server logs; or
Cookies and web beacons.
Information Provided by You
We and our service providers collect Personal Information through online forms to provide certain features of the Services to you. For example, if applying for a job through the Website, we may request you to fill out a form with information such as your name, e-mail address, phone number, and work experience. If you do not provide the information required to submit the forms, we may not be able to provide you with related features and services. In some cases, you may have the opportunity to enter into our secure forms any content that you choose. You are responsible for such content and we reserve the right to use such content as part of our Services.
Web Server Logs
When you access or use our Services, we may track information to administer our Services and analyze its usage. Examples of information we may track include, without limitation:
- Your Internet protocol address;
- The kind of browser or computer you use;
- Number of links you click within our Services;
- State or country from which you accessed our Services;
- Date and time of your visit;
- Name of your Internet service provider;
- Third party websites you linked to from our Services; and
- Pages or information you viewed on our Services.
We use this information to analyze and improve our Services, monitor traffic and usage patterns for information security purposes, and to help make our Services more useful.
Cookies and Web Beacons
A "cookie" is a small text file that may be transferred to your computer's hard drive to personalize our services for you and collect information regarding usage of our Services. Each computer is assigned a different cookie that contains a random, unique identifier. Our Services may use two different types of cookies: a "session" cookie, which is required to track a user session, for example, and which expires shortly after the session ends, and a "persistent" cookie, used to track unique visits to the Portal (defined below), as well as how the user arrived at the Portal (for example, through an email link or from a referral link), and the type of user (patient, provider, consumer, etc.). So that users are not counted twice, this cookie can "persist" anywhere from six months to two years.
Your browser software can be set to warn you of cookies or reject all cookies. Most browsers offer instructions on how to reset the browser to reject cookies in the "Help" section of the toolbar. If you reject our cookies, this may disable some of the functionality of our Services and you may not be able to use certain services.
Cookies, to the best of our knowledge, cannot be used to run programs or deliver viruses to your computer. One of the primary purposes of cookies is to provide a convenience feature to save you time. For example, if you personalize a web page, or navigate within a website, a cookie helps the website to recall your specific information on subsequent visits. This simplifies the process of delivering relevant content and eases website navigation by providing and saving your preferences and login information as well as providing personalized functionality.
We use Google Analytics, a web analytics service provided by Google LLC, on some of our Sites to help us analyze the traffic and user activity on our Site. Please see Google's Privacy and Terms for more information on how Google Analytics processes Personal Information. By using a browser plugin provided by Google, you can opt out of Google Analytics for the web. You can opt out of Google Analytics through the Cookie Preferences link found in the footer of our websites.
We may display content from third-party platforms or services that allow you to view their hosted content directly from the pages of our Site and interact with them. For example, we use YouTube, a video sharing and social media platform provided by Google LLC, to embed video content on our Site. Google's Privacy Policy explains how YouTube/Google treat your personal data and protect your privacy when you provide your personal data in connection with your access and use of their services.
Some of features of our Services (such as social media widgets that allow you to share content) may use cookies or other methods to gather information regarding your use of the Services and may combine the information in these cookies with any of Personal Information about you that they may have. The use of such information by a third-party depends on the privacy policy of that third-party.
A "web beacon," "clear GIF," "web bug," or "pixel tag" is a tiny graphic file with a unique identifier that is similar in function to a cookie, but would allow us to count the number of users that have visited certain pages or screens of our websites, and to help determine the effectiveness of promotional or advertising campaigns. When used in HTML-formatted email messages, web beacons can tell the sender whether and when the email has been opened. In contrast to cookies, which may be stored on your computer's hard drive, web beacons are typically embedded invisibly on pages or screens. We may use web beacons in providing the Services.
We reserve the right to share aggregated site statistics monitored by cookies and web beacons with our affiliates and partner companies. We treat the information of everyone who comes to our Services in accordance with this Privacy Policy. We do not honor Do Not Track (DNT) requests.
To determine whether any of our third-party service providers honor DNT requests, please read their respective privacy policies.
Control of Cookies
You can manage your cookie preferences with us by clicking the Cookie Preferences link on our Site and customizing your cookie choices where applicable. The Cookie Preferences tool will record when you have consented to cookies and will ask for consent periodically to ensure users stay up to date with changes to our cookie and privacy practices. The Cookie Preferences tool controls the advertising, analytics, and performance cookies set by using the Site. Essential cookies cannot be disabled.
Most browsers are set to accept cookies by default. However, you can remove or reject cookies in your browser’s settings. Please be aware that such action could affect the availability and functionality of the Site. For more information on how to control cookies, check your browser or device’s settings for how you can control or reject cookies.
Geolocation Data
We do not collect precise information (e.g., GPS data; latitude and longitude) concerning the location from which you access our Services, but we collect information on your region or postal code to help us gather information useful for improving the relevance of our content and securing our Services.
Information Collected through the Portal
As a Service to its customers, we may also provide Portals to offer some customers secure, private access to their own records at our facilities, as well as certain internet-based services which may include, among other things, assistance in finding a doctor, assistance in scheduling appointments, the ability to register for classes and pre-register for procedures, the ability to make payment for medical services rendered, and access to health and patient education materials and secure messaging ("Portal").
The Portal can provide you with access to some of your medical records. When you seek access to those records on the Portal, we need to confirm your identity, so we ask you for information such as your name and email or physical address and other information such as your date of birth (which we may also use to make sure you are eligible to use the Portal in accordance with the Terms) and the answers to "secret questions" to which only you know the answers. This information may be used to help administer your user account and in managing your account. We may need to ask you for the information again when you sign in from a new device.
We may ask for information about your location and medical needs to assist with finding a physician and may collect and pass on information (which may include, where relevant, health information such as your patient history) to assist you in scheduling appointments, pre-registering for procedures, and registering for classes.
The Purposes for Which We Use Personal Information
If you submit or we collect Personal Information through our Services, then such Personal Information may be used in the following ways: (i) to provide, analyze, administer, and improve our Services; (ii) to contact you in connection with our Services and appointments, events or offerings that you may have registered for; (iii) to identify and authenticate your access to the parts of our Portal or other password-protected Services that you are authorized to access; (iv) to send you surveys; (v) for recruiting and human resources administration purposes; (vi) to protect our rights or our property and to ensure the technical functionality and security of our Services; and (vii) as required to meet our legal and regulatory obligations.
Please contact our Office, if you have questions about or need further information concerning the legal basis on which we collect and use your information. If you are a resident of the European Economic Area, our legal basis for collecting and using the information described in this Privacy Policy will depend on the information concerned and the context in which we collect it. We collect information from you:
Where we need it to perform our contract with you (i.e., our Terms);
Where the processing is in our legitimate interests such as securing and improving our Services, for example (provided that these aren't overridden by your interests or rights);
Where the processing is for the provision of healthcare or the management of healthcare services (e.g., health information collected from you or made accessible to you through the Portal in accordance with legal requirements governing the confidentiality of such information); or
If we otherwise have your consent.
If you are a resident of the European Economic Area and you have questions about or need further information concerning the legal basis on which we collect and use your information, please contact our Office representative.
How We Disclose Personal Information
We do not sell, lease, rent or otherwise disclose the Personal Information collected from our Site to third parties unless otherwise stated below or with your consent.
- Our Third-Party Providers. We transfer Personal Information to third-party service providers to perform tasks on our behalf and to assist us in providing our Services. For example, we may use third-party service providers for security, website analytics, and payment processing. We use commercially reasonable efforts to only engage or interact with third-party service providers and partners that post a privacy policy governing their processing of Personal Information and require our service providers to maintain confidentiality and comply with applicable laws in the processing of Personal Information. Review our list of our current third-party service providers.
- In the Event of Merger, Sale, Divestitures or Change of Control. We may transfer or assign Personal Information to a third-party entity that acquires or is merged with us as part of a merger, acquisition, sale, or other change of control
- Other Disclosures. We may disclose Personal Information about you if we have a good faith belief that disclosure of such information is helpful or reasonably necessary to: (i) comply with any applicable law, regulation, legal process or governmental request; (ii) enforce our terms of use, including investigations of potential violations thereof; (iii) detect, prevent, or otherwise address fraud or security issues; or (iv) protect against harm to our or third parties’ rights, property or safety.
In addition to the uses and disclosures of information outlined above, if you use the Portal, your information may also be used and disclosed as follows:
- Authorized Representatives: If another individual is managing your account on your behalf (for example, a mother managing the account of her son), as authorized by you or as a personal representative under applicable law, that person can view all Personal Information about you in the Portal.
- Healthcare Providers: Your healthcare providers may have access to Personal Information for administrative and healthcare services. We may also use Personal Information to respond to and fulfill your orders and requests.
- Partners: We may share Personal Information with marketing, treatment or health care operations support partners, who are also required to protect the confidentiality of your information, that will enable them to send you targeted messages or serve you targeted advertising, which will occur with your authorization or otherwise in compliance with HIPAA (defined above) and other applicable laws.
Information Security
No website can guarantee security, but we maintain industry accepted physical, electronic, and procedural safeguards to protect your personal information collected via our Services in compliance with applicable law. Please see the Terms of Use available via the Website homepage for more specific information about information security and your responsibilities.
What Can I Do to Protect My Privacy?
Where you use a Portal or other Service that is secured with a username and password, you are also responsible for taking steps to protect the privacy of Personal Information about you. In order to protect your privacy, you should:
- Never share your username or password;
- Always sign out when you are finished using the Portal;
- Use only secure web browsers;
- Employ common anti-virus and anti-malware tools on your system to keep it safe;
- Use a strong password with a combination of letters and numbers; and
- Change your password often.
- If you share your Portal username and password with another person, this will allow that person to see your confidential medical record information. We have no responsibility concerning any breach of your confidential medical record information due to your sharing or losing your user name or password.
Retention of Information
We will retain Personal Information for the period necessary to fulfill the purposes for which it has been collected as described in this Privacy Policy unless a longer retention period is required by law, for security, fraud & abuse prevention, to comply with legal or regulatory requirements, to ensure continuity of services or financial record-keeping purposes. Where practical, we dispose of certain categories of information, including Personal Information, on a regular schedule. For example, we dispose of web server logs after 90 days, information submitted through secure forms after 6 months, and information collected for analytics purposes on our websites after 5 years.
Third Party Websites and Payments
If you use the Portal to link to another third-party website, you may decide to disclose Personal Information at that website. In contacting that third-party website, or in providing information on that website, that third-party may obtain Personal Information about you. This Privacy Policy does not apply when you leave the Portal and go to a third-party website from the Portal. We encourage you to be aware when you leave the Portal and to read the privacy statements of each third-party website that collects personally identifiable information.
Any payments you may make for services are not made through the Portal, but are made exclusively through a third-party website, and the separate privacy policy of which applies. We are not responsible for any fees, charges, or actions provided by such a third-party website.
User Communications
Email communications that you send to us via the email links on our Services may be shared with a customer service representative, employee, medical expert or agent that is most able to address your inquiry. We make reasonable efforts to respond in a timely fashion once communications are received. Once we have responded to your communication, it is discarded or archived, depending on the nature of the inquiry and all applicable laws, rules and regulations.
The email functionality on our Services does not provide a completely secure and confidential means of communication. It is possible that your email communication may be accessed or viewed by another Internet user while in transit to us.
Your Rights - Personal Information
If you are a Portal user, you may access and amend personal demographic information when logged into the Portal. If you would like to access, amend, erase, export, object to, restrict the processing, or other Personal Information collected via our Services or any other request as described below by state law, you may email our privacy team or write to us at:
JSR Health PLLC
Attention: Privacy Requests
21216 NW Freeway Suite 230, Cypress, Tx 77429
We will promptly review all such requests in accordance with applicable laws. You may have a right to lodge a complaint with a supervisory authority or other regulatory agency if you believe that we have violated any of the rights concerning Personal Information about you. We encourage you to first contact us, so we have an opportunity to address your concerns directly before you do so.
Communications Opt-Out
We may send certain messages, including electronic newsletters, notification of account statuses, and marketing communications on a periodic basis. If you wish to be removed from such messages, you may request to discontinue future ones. All such material will have information as to how to opt-out of receiving it, although certain messages (such as a secure message sent by a doctor or by doctor’s office), may be required by law and will not have opt-out capabilities.
Opt-Out Preference Signals
We do honor opt-out preference signals as a valid consumer request to opt-out of the sharing of Personal Information and to limit the use of Sensitive Personal Information. This is based on your device and browser’s settings. One example of an opt-out preference signal is the use of a Global Privacy Control (GPC). GPC is a browser extension that makes it easy for consumers to set privacy preferences for their Personal Information as they browse the web. For more information on managing your privacy controls see the Cookies and Web Beacons section above.
Offline Collection of Personal Information
When we collect your Personal Information offline, for example at an office visit a Notice at Collection may be printed on a sign-in sheet, a paper version of the Notice could be available at the entrance of the event or prominent signage will be displayed directing you to where the Notice can be found online. All options will provide information to you so that you can exercise your privacy rights listed above.
Minors
We do not have actual knowledge that we share the Personal Information of Consumers who are less than 16 years of age. However, if we have actual knowledge that the Consumer is less than 16 years of age, we will not share the Consumer’s Personal Information unless the Consumer in the case of Consumers who are at least 13 years of age and less than 16 years of age, or the Consumer’s parent or guardian, in the case of Consumers who are less than 13 years of age, has affirmatively authorized the disclosure of the Consumer’s Personal Information.
The categories of sources from which we collect Personal Information are:
- Directly from you;
- Directly from our web server logs; and
- With cookies and web beacons;
The categories of third parties with whom we share Personal Information are described in detail in the How We Disclose Personal Information section of this Privacy Policy.
The chart below describes:
- The categories of Personal Information that we may have collected about Consumers through our Website, Portal, Services and Offline beginning July 10 2024.
- The categories of Personal Information that we have disclosed about Consumers for a business purpose beginning July 10 2024.
- The categories of Personal Information that we have collected, sold or shared about Consumers beginning July 10 2024.
| Category | Examples | Disclosed for a Business Purpose | Sold or Shared |
|---|---|---|---|
| Identifiers | Real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers. | Yes | No |
| Personal Information categories described in Cal. Civ. Code § 1798.80(e) | Name, address, telephone number, insurance policy number, employment history, medical information, health insurance information. | Yes | No |
| Characteristics of protected classifications under California or federal law | Age, race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information) | Yes | No |
| Commercial information | Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. | Yes | No |
| Biometric information | Voice Recognition, Fingerprint and Palm Print Scanning, Facial Recognition, Iris Recognition, Keystroke, Gait, or other physical patterns, and Sleep, Health, or Exercise Data. | No | No |
| Internet or Electronic Network Activity Information | Browsing history, search history, Internet protocol address, type of browser, number of links clicked within our Services, state or country from which you accessed our Services, date and time of visit, name of Internet service provider, third party websites you linked to from our Services, pages or information you viewed on our Services, number of times you have viewed an ad. | Yes | Yes |
| Geolocation data | Region or postal code. | Yes | Yes |
| Audio, electronic, visual, thermal, olfactory, or similar information | Photographs, video recordings and voice/call recordings. | Yes | No |
| Professional or employment-related information | Work experience, name, phone number, email address, performance evaluations. | Yes | Yes |
| Education information, defined as information that is not publicly available personally identifiable information as defined in the Family Educational Rights and Privacy Act (20 U.S.C. Sec. 1232g; 34 C.F.R. Part 99) | Educational records such as transcripts, class lists, student course schedules, health records, student financial information, and student disciplinary records. | Yes | No |
| Inferences drawn from any Personal Information identified to create a profile about a consumer | A profile created about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes. | No | Yes |
| Sensitive personal information | See below for detailed examples. |
| Sensitive personal information | Examples | Disclosed for a Business Purpose | Sold or Shared |
|---|---|---|---|
| Personal information that reveals: | Social security, driver’s license, state identification card, or passport number. | No | No |
| Account log-in, financial account, debit card, or credit card number in combination with any required security or access code, password, or credentials allowing access to an account. | No | No | |
| A consumer’s precise geolocation. | No | No | |
| A consumer’s racial or ethnic origin, religious or philosophical beliefs, or union membership. | No | No | |
| The contents of a consumer’s mail, email, and text messages unless the business is the intended recipient of the communication. | No | No | |
| A consumer’s Genetic Data. | No | No | |
| The processing of biometric information for the purpose of uniquely identifying a consumer. | No | No | |
| Personal information collected and analyzed concerning a consumer’s health. | Yes | No | |
| Personal information collected and analyzed concerning a consumer’s sex life or sexual orientation. | No | No |
The purposes for which the categories of Personal Information shall be used, and the business or commercial purposes for collecting or disclosing Personal Information, are described in detail in the following sections of this Privacy Policy:
- Web Server Logs
- Cookies and Web Beacons
- Geolocation Data
- Information Collected through the Portal
- The Purposes for Which We Use Personal Information
- How We Disclose Personal Information
- User Communications
Retention of Categories of Personal Information
We will retain Personal Information for the period necessary to fulfill the purposes for which it has been collected. In accordance with internal record retention policies, we dispose of all categories of Personal Information no later than 5 years from the date of collection unless a longer retention period is required by law, for security, fraud & abuse prevention, to comply with legal or regulatory requirements, to ensure continuity of services or financial record-keeping purposes.
POA (Authorized Agent )
An (POA) Authorized Agent may exercise a Consumer’s opt-out right on behalf of the Consumer, so long as we are able to, with commercially reasonable effort, authenticate the identity of the Consumer and the Authorized Agent’s authority to act on the Consumer’s behalf. In addition to the opt-out link above, an (POA)Authorized Agent may exercise a Consumer’s opt-out right through a technology indicating the Consumer's intent to opt out such as a web link indicating a preference or browser setting, browser extension, or global device setting.
Verification Process
This is a process to determine that the Consumer making the request is the Consumer about whom we have collected the Personal Data. In order to verify your identity we will, whenever feasible, match the identifying information you provide to the Personal Data we already maintain and/or use a third-party identity verification service.
Consent for Children
We do not have actual knowledge that we are collecting or maintaining the Personal Data of Consumers under 13 years of age. However, if we have actual knowledge that the Consumer is under 13 years of age, we will obtain Consent from the parent or lawful guardian of that Consumer before collecting or processing the Consumer’s Personal Data.
Categories of Personal Data
The following describes the categories of Personal Data collected or processed by us:
- Identifiers such as name, date of birth, address, email address or phone number;
- We collect information on your region or postal code to help us gather information useful for improving the relevance of our content; and Securing our Services.
The purposes for which the categories of Personal Data shall be used, the business or commercial purposes for collecting or disclosing Personal Data and the categories of third parties with whom we share Personal Data are described in detail in the following sections of this Privacy Policy:
- Web Server Logs
- Cookies and Web Beacons
- Geolocation Data
- Information Collected through the Portal
- The Purposes for Which We Use Personal Information
- How We Disclose Personal Information
- User Communications
Offline Collection of Personal Data
When we collect your Personal Data offline, for example at an office visit, a hard copy of our Privacy Policy will be provided.
Retention of Categories of Personal Data
We will retain Personal Data for the period necessary to fulfill the purposes for which it has been collected. In accordance with internal record retention policies, we dispose of all categories of Personal Data no later than 5 years from the date of collection unless a longer retention period is required by law, for security, fraud & abuse prevention, to comply with legal or regulatory requirements, to ensure continuity of services or financial record-keeping purpose.
Children’s Privacy
We will never ask for or knowingly collect Personal Information from children through the Services or Portal. If you are a child, you are not permitted to use the Portal and should immediately exit our Portal. Parents of un-emancipated minors may set up accounts for themselves to access their children's medical records only as permitted pursuant to the Terms governing the Portal. If you think that we have collected personal information from a child through this Portal, please contact us and we will dispose of the information as required by applicable law.
Policy Changes
We reserve the right to change the terms of this Privacy Policy at any time by posting those changes in revisions to this Privacy Policy, so that you are always aware of our processes related to collection, use and disclosure of information. We urge you to check here for any updates to this Privacy Policy from time to time. Unless otherwise indicated, any changes to this Privacy Policy will apply immediately upon posting to the Website.
What if I have questions or concerns regarding this Privacy Policy?
Email our privacy team if you have any questions or concerns about this Privacy Policy or the information practices of our Services.
If you any questions or concerns about this Privacy Policy or the information practices of our Services, please contact our appointed office representative.
You may also write to us at:
JSR Health PLLC
Attention: Privacy Requests Address: 21216 NW Freeway Suite 230, Cypress, Tx 77429